WARNING: This product contains nicotine, nicotine is an addictive chemical.
WARNING: This product contains nicotine, nicotine is an addictive chemical.
We accept multiple payment methods to accommodate different customer needs, specifically including:
Bank transfer: The most common payment method, suitable for large transactions. We will provide detailed bank account information for your transfer.
Online payment: PayPal or other popular payment systems in the region, suitable for fast and international transactions.
If you have any specific questions or need further assistance, our finance team would be happy to support you.
Note: To protect the interests of both parties, we recommend confirming all order details before completing payment.
We provide after-sales services, including:
Product warranty: Repair or replacement services for manufacturing defects or function failure.
Technical support: Resolve product usage issues through online or phone assistance.
Usage guidelines: Provide detailed user guides and help documentation to help consumers use our products more effectively.
We are committed to ensuring our customers are satisfied with our products and services. Please feel free to contact our customer service team if you have any questions or need assistance.
Thank you for your interest in becoming an agent for our products. We are looking for partners. As our agent or distributor, you will enjoy the following benefits and support:
Preferential wholesale pricing: We offer competitive agent prices to ensure you have enough profit margin in the market.
Marketing and sales support: We provide necessary marketing materials and sales training to help you better understand and promote our products.
Product updates and information sharing: You will regularly receive information about our latest products to stay ahead in the market.
Dedicated customer service support: Our team will provide you with professional customer service and after-sales support.
Regarding the application requirements to become an agent, we usually consider the following:
Your business background and market experience.
Your market coverage area and target customer groups.
Your marketing and sales capabilities.
Understanding of and passion for our products.
If you are interested in this opportunity and would like to learn more details, please contact us. We can arrange a meeting and thoroughly discuss the possibilities and specifics of partnership. Look forward to further communication with you!
We value every customer inquiry. We usually reply to customer inquiries within 24 hours. If you submit an inquiry during working days, you can expect the fastest response from us. Replies may be slightly delayed if it is on weekends or public holidays. We are always committed to providing customers with efficient and professional services.
Thank you for your attention to our company. Our standard working hours are as follows:
Monday to Friday: 9:00 am to 6:00 pm (Beijing time). Closed on weekends (Saturday and Sunday).
During these hours, our sales and customer service teams will be online, ready to answer any of your questions and assist with order processing and after-sales services at any time. Please note our production lines may operate within wider times to ensure timely order fulfillment.
If you have urgent needs or questions outside working hours, please contact us via email and we will reply to you as soon as possible on the next working day. We are committed to providing quality customer service and ensuring efficient communication with customers.
Our products support third-party testing. We understand customers have strict requirements on product quality and safety when conducting international trade. We welcome and support product testing by authoritative third-party testing agencies such as SGS to ensure our e-cigarette products comply with the regulatory standards of the exporting country and customers’ quality requirements.
If you need such services, we can assist with arranging third-party testing after product production is completed, and provide necessary samples and relevant support.
As an export-focused e-cigarette company, we attach great importance to product quality control. Our quality control process includes the following:
Raw material inspection: We conduct strict inspections of all raw materials before production to ensure they meet our quality standards and applicable regulatory requirements.
Production process monitoring: During production, we have dedicated quality monitoring teams responsible for supervising every step to ensure the product manufacturing process meets set quality standards.
Finished product inspection: After production is completed, we conduct sampling inspections of finished products, including functionality testing, performance testing, appearance checks, etc. to ensure each product reaches expected quality levels.
Quality improvement: Our quality control team regularly analyzes product quality data to identify issues and implement improvement measures to continuously enhance product quality.
Compliance with international standards: Our products and quality control processes aim to meet international market standards and certification requirements such as CE, FCC, ROHS, etc.
We commit to providing customers with high standard products through rigorous quality control processes. Please feel free to contact us if you have any detailed questions about our quality control process or need further information.
Yes, our company actively participates in various industry exhibitions. This is an important opportunity for us to showcase our latest products and technologies, and to communicate with customers and partners. Recently, we plan to participate in the following exhibitions:
[Exhibition Name 1]: To be held at [location] on [date]. We will exhibit our latest e-cigarette products and innovative technologies here.
[Exhibition Name 2]: An internationally renowned consumer electronics exhibition, planned to be held at [location] on [date].
[Exhibition Name 3]: An exhibition focused on the e-cigarette industry, scheduled on [date] at [location].
We sincerely welcome you to visit our booth at these exhibitions to personally experience our products and communicate face-to-face with our team. If you need more information about the exhibitions or want to schedule a meeting, please feel free to contact us anytime.
Yes, we provide customization services including adding your logo on the products. Customization allows you to personalize products based on your own brand and market needs, specifically:
Logo customization: You can provide your brand logo and we will integrate it into the product design according to your specifications and requirements.
Product customization: In addition to logos, we can also adjust certain design elements of the product such as color, size or special functions per your needs.
Packaging customization: We also offer customizable packaging options to match your brand image and market strategy.
To ensure optimal customization effects and quality, we recommend you provide high-resolution logo files. Our design team will work closely with you to ensure the final product meets your expectations. Please note production times and costs may vary depending on the customization complexity and order quantity.
If you are interested in our customization services or have any specific questions, please feel free to contact us anytime. We look forward to working with you and creating unique products tailored to your brand characteristics.
We place great emphasis on product packaging to ensure safety during transportation and integrity upon delivery. Specifically, our product packaging includes:
Internal packaging: Each e-cigarette is placed in sturdy plastic shells or foam to help prevent damage from shocks and pressure during transportation.
External packaging: Products are put into custom designed paper boxes that are both sturdy and lightweight for further protection against external damage.
Protective measures: For sensitive components requiring extra protection, we take additional measures like anti-static packaging.
Customized packaging: If you have special packaging needs or wish to display your brand identity on the packaging, we also offer customization services.
We always adhere to industry best practices to keep products in optimal condition before delivery. Please inform us if you have any specific packaging requirements or questions and we’ll do our best to accommodate your needs.
We attach great importance to product quality and safety, so our e-cigarette products have obtained the following certifications:
CE certification: Indicates our products meet EU health, safety and environmental protection standards.
FCC certification: Indicates our products comply with electromagnetic compatibility requirements from the U.S. Federal Communications Commission.
ISO 9001: An international quality management system certification that guarantees our production and management processes meet international standards.
We also comply with regulatory requirements of [other relevant countries or regions, if applicable]. Our goal is to ensure safe global usage of our products while meeting local regulatory standards everywhere.
Thank you for your interest in our e-cigarette products. Regarding MOQs, our standard is [1,000-3,000] units per order. This quantity is based on considerations around our production efficiency and cost control, while ensuring we can provide optimal product quality and service.
We understand different clients may have varying order needs. We always try our best to accommodate orders of all sizes. If your current required quantity is below our standard MOQ, we’d be happy to discuss potential solutions, such as sample orders or flexible reordering arrangements.
Please feel free to contact us anytime to discuss your specific requirements and order details.
If you need a quotation for our e-cigarette products, you typically need to provide:
Product description: Specify details on models you are interested in or provide detailed product descriptions.
Quantity: Number of products you plan to purchase, as bulk orders usually enjoy more discounted pricing.
Configuration requirements: Indicate your specific needs if products have different configuration or accessory options.
Shipment information: Provide destination details for us to calculate shipping costs.
Customization requirements: Provide detailed information if you have special custom needs like branding logos, packaging designs, etc.
Once we receive this information, we’ll be able to prepare a detailed quotation for you. Typically we also have standard product price lists outlining prices for different products and specs as customer references. If you need such a list, please contact us through official channels so we can respond to your needs in a timely and accurate manner.
For delivery times, under normal circumstances, our standard delivery time is [14-60 days], depending on order size and product complexity. This includes time for production, quality inspection and packaging.
We understand delivery speed is crucial for customers, so we always strive to optimize production processes to ensure timely delivery. Please note special custom orders or bulk orders may require longer production times. Actual delivery times may be impacted by shipping methods and destinations.
To provide more accurate delivery time estimates, we recommend providing specific order details when placing orders. Our sales team will give more precise delivery time estimates based on this information.
Please inform us of any urgent needs or special circumstances when ordering and we'll do our utmost to meet your requirements. Our goal is to ensure your orders safely and timely reach you.
To obtain accurate sampling fee and sample production time estimates, please provide concrete product requirements and details. We will provide comprehensive price quotes and time estimations accordingly. Sampling fees and sample production times usually depend on:
Regarding HS codes, the HS code for our e-cigarette products is [8516799000]. This code is set according to international customs commodity classification standards, for correctly declaring and categorizing goods in global trade activities.
Note: Different countries and regions may have additional classification regulations or requirements. We recommend consulting local customs or trade experts during import to ensure all related regulations and tax obligations are properly addressed.
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